Letter to Carphone warehouse

Dear Mr Baldock I am writing to you to express my fury with the way I have been treated by Carphone Warehouse. My complaint stems from last May when I asked for an upgrade which I was entitled to.

After some consideration I decided that it was not suitable for me and CPWH said I could revert back to my original contract. The handset was returned in October 2017 to the Oxford Street Branch. The lady manager said that it would take two weeks to process the reversal with O2. It is now My 2018 and the issue has still not been resolved and I am still being charged for an upgrade which I do not have. The enclosed emails are quite self explanatory stating that you agree to reverse the upgrade. I reiterate the fact that we were told we could cancel within fourteen days however, due to the dishonesty or incompetence or both of your staff I still await a reversal of the upgrade. After further communication with CPWH last month I was told the O2 had to amend the contract. They said that as CPWH is the third party it is your responsibility to reverse the contract and reimburse me for the year’s fees etc which I have been charged for a service which I have not received. Is this the way you treat loyal customers of over twenty years standing? I look forward to hearing from you.

 

Yours sincerely

MS