Category: Highlights of the Month

My Top Five Tips For Letters Of Complaint

Published on by magnoliasnowdonsays2 Comments

My Top Five Tips For Letters of Complaint

 

  1. Handwrite the letter.  This personal touch shows that you have taken the time to convey your grievance.
  2. Find the name of the Chief Executive Officer or Chairman and address your letter to them.  You can usually Google this information. It is always best to aim at the top honcho.
  3. Ideally you should find their home address, the impact is greater if you send your letter of complaint to their home.  Unfortunately in this day and age with more data protection regulation it is harder to find but Companies House is a good place to start.
  4. Before you write your letter make a chronology so you know the order of events to provide the context to your grievance.
  5. Keep a copy of your letter and send it Recorded Delivery.  This way you know someone has had to sign for it.

 

Good luck with your complaint!

 

THe 21st Century Good Samaritan

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It was around 8pm on a Sunday evening in February and I was driving home after visiting friends in the countryside, when one of dearest friends called in a panic to say she had just got off the Circle Line  train at King’s Cross and realised her handbag was still on the seat as it pulled away from the station. She was lucky enough to have her phone with her as she had been speaking to her son as she disembarked.

 I asked my husband to find the number for TFL so we could enquire about any bags that may have been handed in. Just as we were about to dial, my business phone rang, very unusual for a Sunday evening! My husband answered and there was a gentleman on the end of the phone asking if we were XYZ company?  Of course my husband said yes and the gentleman went on to explain that he had noticed a dubious youth about to take the bag so he intercepted it and took it with him. The only contact details he could find in the bag were a batch of my business cards which my friend had taken to distribute at a party she was going to later that week. We found out his name was Simon and he offered to deliver it to my friend’s  home. We thanked him so much, but had to explain that my friend would not be returning until much later as she was on babysitting duties for her grandson. Instead we went to Simon’s house in Paddington  on our way home and collected the bag. We were so grateful that he had picked it up . He was certainly my friend’s 21st Century Samaritan.  Tyere