I don’t know about you, but I am getting quite fed up with not being able to speak to someone in the UK anymore when I call up any Customer Service Call Centre!

Surely it defeats the object of the exercise of providing good customer service when you end up speaking  to someone at the other end of the world whose grasp of English is less that perfect and who has no authority in any case, as is evident from my latest post, which resulted in me having to write to the Chairman of BT on this occasion.

Letter to the Chairman of BT

Dear Sir Michael

I am writing to express my utter disgust with the way I have been treated by British Telecom. I have a small shop in the Home Counties and unfortunately I had to close it. I called your colleagues one month before to warn them that I would no longer need the line after Saturday 11th November 2017 as it was my last day of trading.  When I

went to the shop on Friday 10th November, to my horror I discovered that I had no phone line and therefore no way of taking credit card payments.

When I finally got through to someone in the Philippines I was told that you do  not disconnect lines on a Saturday so it could be done on either the Friday or Monday.  Obviously no initiative was taken as some idiot decided to terminate my line on the Friday  ie two business days before I closed my shop. To add salt to the wound I was not told about any of this until I called on the Friday to find out what had happened to my line.

I therefore lost sales opportunities as the majority of my sales  are via credit card and the nearest ATM to my shop is nearly a mile away.

I know that I am David to your Goliath, but I would like an explanation as to why you should treat small enterprises in such a despicable way?

In addition, i seek compensation for the incompetence of your colleagues resulting in my loss of earnings.

 

I look forward to hearing from you.

 

Your sincerely

 

 

Magnolia Snowdon